FAQs

How much does shipping cost?

Because we care about our customers we commit to FREE SHIPPING to US ,and 5usd to all other countries!

How do I check the status of my order?

You can track your order status in real time by checking the shipping confirmation email sent within a week of your purchase. You can also contact us directly at info@mascollino.com to check the status of your order.

After an order has been placed, it's immediately sent to one of our four fulfillment centers where we will ship your items within 1-2 business weeks. Below are the expected delivery times.

Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.

How long does delivery take?

Usually from 7 to 20 business days to US and 14-50 days to rest ofthe word. Due to high demand of some of our most popular products, please allow 2-6 weeks for delivery.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at info@mascollino.com

If your order hasn't arrived within 90 days of the date of original purchase, contact our support team for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Do you deliver products internationally?

Mascollino successfully ships A LOT of products worldwide each day. We have many happy customers in every corner around the world!

Occasionally, we may have to cancel an order we are unable to send out due to prohibitive shipping to some areas of the world, but we always try to ensure our products are available to everyone.

WHY WAS I CHARGED $X.XX AND $XX.XX APPEARS IN PAYPAL OR ON MY INVOICE?

This is due to the website charging in USD. PLEASE NOTE: While the prices may display in your local currency you will be charged in USD.

I've placed an order with multiple items recently, can I combine them into one package?

Since we have multiple different warehouses, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. You will probably receive one item before the next. Don't panic if you don't receive all of your items at once… Rest assured, they will get to you.

I've put a wrong shipping address and/or picked a wrong size/variant! Can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care, and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.

How secure is my personal information?

Mascollino adheres to the highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the internet for processing payments.

Your credit card information is only used to complete the requested transaction and is not subsequently stored.